Terms And Conditions

Payments & Confirmation Policy

Full payment is required to secure your booking.

Change Policy

Customers may change their required travel dates as long as notice has been provided in writing no less than 24 hours from the time of departure.

Cancellation & Refund Policy

Should your travel plans change, we are happy to cancel the tour once notice has been given in writing observing the following conditions.

  • More Than 24 Hours – Full Refund less 5% administration fee
  • Less Than 24 Hours  – No Refund

Risks & Safety

Although all care is taken to ensure the safety of our guests. Guests are required to exercise caution whilst participating in our private tours. Health concerns which may affect your ability to participate in our tours should be directed to our team prior to travelling. Passengers must have their own travel insurance in the event of accidental injury whilst participating in our tours. Guests are required to act with due diligence and care for their own safety whilst conducting any/all tours with us. We will not be responsible for any injury or accident to guests.

Travelling With Children

Passengers travelling with Children under 9 years must advise our staff of the ages of the children upon booking to ensure proper child restrains, booster seats or capsule are used. All guests regardless of age must have their own seat, Please see our laws regarding travelling with children.

Guests Requiring Assistance

For guests requiring assistance, please advise us upon initial enquiry so we assist you further and recommended our tours are suitable for you and/or how we can assist you.

Booking

Bookings to be made no less than 24 hours in advance. Tours are subject to availability.

Customer Complaints

Should be directed to our customer service team via our contact page.

We’re here to help

We are a family Business, our clients are important to us, therefore for any concerns no matter how large or small, we are only too happy to assist. Please use our contact form otherwise if contacting by phone please be advised we are on Sydney Australia time.