Terms and Conditions | Escape Scenes

Terms & Conditions

Payments & Confirmation

A 20% deposit secures your booking. The remaining balance is charged to the card you booked with 24 hours before departure. By booking, you authorise us to charge that balance. For bookings made within 24 hours of departure, full payment is required at the time of booking.

If we can't take payment, we may cancel the tour and the cancellation terms below will apply.

Booking

Bookings can be made up to 2 hours before travel pending availability on certain tours.

Changing Your Date

You can change your travel date free of charge, subject to availability, if you let us know in writing at least 24 hours before departure.

Cancellation & Refunds

If your plans change, let us know in writing.

• More than 24 hours before departure – full refund of everything paid, less a cancellation fee of 3% of the total tour cost
• Less than 24 hours before departure – no refund

The cancellation fee covers non-refundable booking and payment processing fees we've already paid for our systems we do not profit from this. It is deducted from your refund. Late arrivals and no-shows are not eligible for a refund.

If We Need to Change or Cancel

Occasionally weather, road closures, bushfire conditions or vehicle issues mean we can't run a tour as planned. If that happens, we'll offer you a new date or a full refund, with no cancellation fee.

Risks & Safety

We take every care to keep our guests safe. Guests are asked to take reasonable care of themselves during the tour and to follow our driver's directions.

Our tours may involve walking on uneven terrain, slippery surfaces and wet conditions. Please bring suitable clothing and footwear.

If you have health concerns that may affect your ability to take part, please talk to us before you travel. If you're unwell on the day, let us know as soon as possible so we can reschedule.

Guests must hold their own travel insurance that covers accidental injury. Nothing in these terms limits your rights under the Australian Consumer Law.

Travelling With Children

We cater to infants. If you're travelling with children, please tell us their ages when you book so we can make sure the correct child restraint or booster seat is used. Every guest, regardless of age, needs their own seat. See the NSW laws on travelling with children.

Guests Requiring Assistance

If you need assistance, please tell us when you first enquire so we can recommend the right tour and plan how to help.

Complaints

Please send any complaints through our contact page.

We're Here to Help

We're a small, owner-operated business and your experience matters to us. If anything concerns you, big or small, please get in touch through our contact form. We're on Sydney, Australia time.

Is This Tour Right for Your Group?

If you're unsure whether a tour suits your group, including anyone who needs assistance, has limited mobility or has specific requirements, please contact us before booking. We'll tell you honestly whether it's a good fit and how we can help.