Privacy policy

Escape Scenes (ABN 25 612 103 108)
Last updated: 1st October 2026

We take the privacy of our guests seriously. This policy explains what personal information we collect through escapescenes.com.au, why we collect it, and how we handle it.

Who we are

Escape Scenes is a private touring business based in Sydney, owner-operated by Dave Edwards. If you have any questions about this policy or how your information is handled, you can contact us at .

What information we collect

When you make an enquiry or booking, we collect the information you provide, which may include your name, email address, phone number, travel dates, number of passengers, pickup location, and any special requirements you mention. Bookings and payments are processed through Rezdy, our booking platform, so payment details are handled directly by Rezdy and its payment processor. We don't store your card details ourselves.

When you contact us via WhatsApp, our conversation is handled through WhatsApp's own platform under WhatsApp's privacy policy, in addition to this one.

When you browse the website, we use Google Analytics (via Google Site Kit) to understand how visitors use the site: pages viewed, time on site, general location, and device type. We also use the Meta Pixel, which helps us understand how visitors arrive at the site from Facebook and Instagram and, if you've interacted with our ads, allows us to show relevant follow-up advertising. Both tools use cookies and collect data in an aggregated, generally non-identifying way, though Meta may link some of this to your Facebook or Instagram account depending on your own privacy settings with Meta.

When you fill out a contact or enquiry form, submitted through Forminator, we receive whatever details you enter, typically name, email, phone, and your message.

Sensitive information

If you tell us about health, mobility, accessibility or dietary needs, or your children's ages, we use that only to plan and run your tour safely. We don't use it for marketing or share it beyond what's needed to deliver the tour.

Rezdy and other service providers

Rezdy holds your booking details (name, contact details and passenger information) under its own privacy policy. We also use email, hosting and website service providers to run the business.

If you book through a third-party platform

If you book a tour through Viator, GetYourGuide, TripAdvisor, or another listing partner, that platform collects and holds your information under its own privacy policy, and shares the booking details we need (your name, contact details, and tour specifics) with us to deliver the tour. We don't control how those platforms handle your data beyond that.

Our tour listings are also syndicated through the Australian Tourism Data Warehouse (ATDW) to sites including sydney.com, visitnsw.com, and australia.com. This only involves our business and tour information, not guest personal data.

Why we collect this information

We use your information to:

• respond to enquiries and process bookings
• plan and deliver your tour (pickup arrangements, itinerary, group size)
• meet insurance and safety obligations
• understand how people find and use the website, so we can improve it
• occasionally, show relevant advertising to people who've previously shown interest in a tour

We don't sell your personal information to anyone, and we don't use it for purposes beyond running and improving the business.

Information sent overseas

Some of the tools we use (including Google, Meta, WhatsApp, Rezdy and its payment processor) store or process data outside Australia, including in the United States. We only use providers that take reasonable steps to protect your information.

Cookies

The website uses cookies from Google Analytics and Meta Pixel, as described above. You can control or disable cookies through your browser settings, though this may affect how some parts of the site work. Disabling these cookies doesn't affect your ability to make a booking or enquiry.

Advertising and opting out

If you'd rather not see follow-up advertising from us, you can adjust your ad preferences in your Facebook and Instagram settings, use Google's ad settings, or block cookies in your browser.

How long we keep your information

We keep booking and payment records for at least five years to meet tax, accounting and insurance requirements. Enquiries that don't become bookings are deleted after [12 months]. Website analytics data is kept in line with the settings in Google Analytics.

Security

We take reasonable steps to protect your information from misuse, loss and unauthorised access. No online system is completely secure, so we can't guarantee absolute security.

Your rights

You can ask us at any time what personal information we hold about you, request a copy of it, or ask us to correct or delete it. To do this, email . We'll respond as quickly as we can. Some information may need to be retained for legal, accounting, or insurance reasons even after a deletion request.

Complaints

If you have a privacy concern, please contact us first at . If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time as the business or the tools we use change. The "last updated" date at the top will reflect the most recent revision.

Contact

Escape Scenes
ABN 25 612 103 108
Email:
WhatsApp: https://wa.me/61407251296