Payments & Confirmation Policy

Full payment is required prior to departure to secure your booking refer to the booking checkout for percent of fare required to secure your tour.

Change Policy

Customers may change their required travel dates as long as notice has been provided in writing no less than 24 hours from the time of departure.

Cancellation & Refund Policy

Should your travel plans change, we are happy to cancel the tour once notice has been given in writing observing the following conditions.

• Less Than 24 Hours  – No Refund

Risks & Safety

Although all care is taken to ensure the safety of our guests. Guests are required to exercise caution whilst participating in our private tours. Health concerns which may affect your ability to participate in our tours should be directed to our team prior to travelling. Passengers must have their own travel insurance in the event of accidental injury whilst participating in our tours. Guests are required to act with due diligence and care for their own safety whilst conducting any/all tours with us. Guests accept full responsibility for any injury or illness as we will not be responsible for any injury or accident to guests. 

Our tours may involve hiking within areas of uneven terrain, slippery surfaces and wet conditions. please ensure you bring adequate clothing and footwear

Travelling With Children

We currently do not cater to infants, passengers travelling with children between 2 and 8 years must advise our staff of the ages of the children upon booking to ensure proper child restraints, booster seat is used. All guests regardless of age must have their own seat, Please see our laws regarding travelling with children.

Guests Requiring Assistance

For guests requiring assistance, please advise us upon initial enquiry so we assist you further and recommended our tours are suitable for you and/or how we can assist you.

Booking

Bookings can be made up to 3 hours prior to travel, however overnight bookings require a later start as we’re only human and need to get ready if we weren’t expecting you earlier. In the event of a booking less than 24 hours please confirm with our office as tours are subject to availability.

Customer Complaints

Should be directed to our customer service team via our contact page.

We’re here to help

We are a family Business, our clients are important to us, therefore for any concerns no matter how large or small, we are only too happy to assist. Please use our contact form otherwise if contacting by phone please be advised we are on Sydney Australia time.